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Additive3D Pty. Ltd. (Additive3D), thank you for visiting our website. We know many visitors have questions regarding the privacy of their interactions. We hope this privacy policy statement will answer any questions you may have. If it does not, don’t hesitate to contact us at the email address or postal address below.
Please note that most products and services on the Additive3D website are sophisticated 3D Printing Solutions aimed at mechanical engineers and other manufacturing and design professionals. These products cost hundreds and thousands of dollars, and Additive3D Pty. Ltd. does not consider them consumer products.
You can visit the Additive3D website without telling us who you are or revealing personal information, such as your name, phone number, or postal or email address. However, our web server collects IP addresses to obtain certain aggregate information concerning the use of our website. An IP address is a number automatically assigned to your computer when surfing the web. We do not link IP addresses to any personally identifiable information. Therefore you can remain anonymous when you visit our website.
Our web servers also collect information such as the number of visits, average time spent on the site, and pages viewed; however, this information is not traceable to an individual user. Instead, Additive3D Pty. Ltd. uses this information to analyse how people use our site and generate ideas for improving the site.
Some of our web pages utilize “cookies” so that we can better serve you with tailored information when you return to our site. A cookie is data that our website may send to your browser and is kept on your computer to facilitate your next visit to our site. In addition, the cookie data may improve form interactions based on the information you previously gave us. For example, in some cases, we will allow you to bypass a web form if a form cookie exists, or we may pre-fill a form with previously supplied contact information. You can set your browser to notify you when you are sent a cookie, giving you a chance to decide whether or not to accept it.
Occasionally you may be asked to give us more specific information about yourself, such as when you download software, register for a seminar or other event, respond to a survey, enter a contest from our website, and register at the customer portal. Supplying such information to us is optional, but you may need to give such information to complete certain transactions.
The information provided at this site is collected by Additive3D Pty. Ltd., PO BOX 187, Mount Martha VIC 3933. Our telephone number in Australia is +613 9918 0304.
This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information, and such collection of personal data will be subject to the privacy policies of the site and company at which it is collected.
Additive3D Pty. Ltd. conducts many different marketing activities by which it may collect your personal information. For example, we collect contact information at trade shows, we rent lists of email addresses for marketing campaigns, we invite the public to download free whitepapers, e-books and videos from our website in return for providing us contact information, we run contests for which participants may provide basic information about themselves, and we obtain addresses from publications that target the industries from which we hope to attract customers.
When we rent lists of names and addresses, we rent them from entities that provide only names of individuals who have “opted in” to receive communications from companies such as Additive3D Pty. Ltd. As a result, we typically do not receive the essential contact information but only the ability to send an email or mail to the contact from a bonded mail house.
Additionally, Additive3D invests in B2B databases, such as those provided by ZoomInfo Technologies, where business contacts have conspicuously published their contact details without a statement indicating they do not wish to receive marketing messages.
Additive3D Pty. Ltd. may use the personal information you provide us for various purposes, including registration, authentication, and marketing. We may use the information to inform you of special offers, contests, upgrades, and other 3D Printing products and services that interest you. When you are a customer of Additive3D Pty. Ltd., we may use your personal information to contact you for a wide array of customer relation/customer service purposes, such as to inquire whether you intend to renew maintenance service agreements with Additive3D Pty. Ltd. or to request that you respond to a survey concerning our products and services or to address a question regarding an order.
Additive3D Pty. Ltd. may also share personal information with its sister companies, Objective3D Pty. Ltd. and Objective3D Parts, for sales and marketing purposes. Additionally, we may share personal information with our business partners when the business partner is sponsoring an event with us or participating in a marketing / syndicated programme or promotion with us. These business partners include Stratasys, GE Additive, Formlabs, Lithoz, Artec3D and Materialise.
We may also provide you with materials concerning the products and services of our affiliates and other third parties we think may interest you. We may do this by emailing information to you or providing your name and address to a bonded mail house that mails information on behalf of a third party. The bonded mail house prohibits giving the third party your name and contact information. It must return the data to us or destroy the list following the mailing. Unless we inform you otherwise when we collect your information, we will not provide your personal contact information directly to a third party not otherwise described herein.
Additive3D Pty. Ltd. products and services are not marketed to children under 13, and Additive3D Pty. Ltd. does not knowingly collect personal information from children under 13. Additive3D Pty. Ltd. is committed to protecting children’s privacy, and if Additive3D Pty. Ltd. becomes aware that such information was collected, it will treat that information as sensitive.
If you do not wish to receive information about additional Addtive3D products or services or those of its affiliates, partners, and other companies, please email [email protected] with the subject REMOVE, and we will respect your wishes. Emails we distribute describing offers we think may be of interest to you also contain instructions on how to opt out of future email communications.
Additive3D Pty. Ltd. stores the personal data of website visitors and customers indefinitely and may maintain and process such information directly or indirectly in one or more databases in Australia and elsewhere. In addition, we may hire other companies to provide services on our behalf that may involve storing and using your personal information, such as for delivering emails. Any such company or third party is required to maintain the confidentiality of that information. It is prohibited from using that information for any purpose other than our authorised use. For example, you provide personal information to Additive3D Pty. Ltd. In that case, you agree and consent to storing and using this information anywhere Additive3D Pty. Ltd. and its affiliates maintain offices (around the world) for various purposes, including those described above.
Additive3D Pty. Ltd. may also disclose such personal information if required by law or if Additive3D Pty. Ltd. believes in good faith that such disclosure is reasonably necessary to comply with legal process (for example, a warrant, a subpoena, or other court order) or protect the rights, property, or personal safety of Additive3D Pty. Ltd., our customers or the public.
Additive3D Pty. Ltd. uses the services of a third-party vendor to help us measure and analyse the effectiveness of our website and how visitors use www.additive3d.com.au. We may use web beacons and cookies provided by this third-party vendor to do this. The type of information we collect includes the pages visited and navigation patterns, which helps us learn how visitors use our site and what information is of the most interest to our customers and visitors to our website. Although the third-party vendor logs the information from our site on our behalf, Additive3D Pty. Ltd. has no control over how that data may and may not be used.
Additive3D Pty. Ltd. wants to ensure the information it collects is accurate. Therefore, you may notify us of any change to your address, phone number, email address or other information by sending us an email message at [email protected] or by informing us in writing at:
Additive3D Pty. Ltd.
PO BOX 187
Mount Martha
VIC 3934
Attn: Marketing Department
If you wish to “opt-out” of receiving information from Additive3D Pty. Ltd. or its partners or other companies, please notify us by sending us an email or written message to the addresses shown above or by emailing us at [email protected] by the subject REMOVE. Please note that due to lead times on specific mailings and other contacts, you may continue to receive communications for a period following your “opt-out” notification.
Additive3D Pty. Ltd. may change this policy from time to time. Any changes will be posted to this website, so we encourage you to review our privacy policy occasionally.
Additive3D Pty. Ltd. provides various community activities to its users, including discussion forums (see the Community page on the Additive3D website). Participation in these activities is voluntary, and personal information will likely be exposed to other community members if you participate. Additive3D Pty. Ltd. takes no responsibility for maintaining the privacy of any personal information you make available to community members identified as such on the website.
This website contains links to websites owned and maintained by other companies. Such websites may also collect personal information, and such collection of personal data will be subject to the privacy policies of the site and company at which it is collected. Additive3D Pty. Ltd. is not responsible for the content or privacy practices of any non-Additive3D website. Please review the privacy policy of such other sites before providing them with your personal information.
Generally, Additive3D Pty. Ltd.’s technical support team can obtain customer contact information via the serial number and registration data it maintains in its customer database. Additive3D Pty. Ltd. may use this contact information to respond to support inquiries or to request additional information from the customer.
Occasionally Additive3D Pty. Ltd. must obtain files or model information to assist it in diagnosing technical support issues. Additive3D Pty. Ltd. may share model and file information provided by a customer with a licensor of component technology included in a Formlabs product if Additive3D Pty. Ltd. considers that appropriate to assist it in diagnosing or resolving a customer problem. All such licensors are also contractually obligated to protect the confidentiality of customer models and files.
We hope this policy statement helps you understand Additive3D Pty. Ltd. practices concerning your personal and business information. If you have any questions or concerns, please get in touch with us at Objective 3D Pty Ltd, PO BOX 187, Mount Martha VIC 3934, Attn: Marketing Department or via email at [email protected]
PO BOX 187, Mount Martha VIC 3934
[email protected]
+613 9918 0304
42 Fairbairn Ave
Mount Martha VIC 3934
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